Customer care

Q: Who must I contact if i’ve questions about my card?For questions regarding your debit card, contact the Key2Benefits customer care line at 866-295-2955 which can be available twenty four hours a day, seven days a week, 365 times per year.

Activating and receiving your card

Q: after you request to be switched to the card if you are eligible for unemployment benefits, you should receive your debit card by mail within 7-10 business days of applying or. The card is granted straight from KeyBank into the target on record during the time of the demand. together with your card, you will definitely get a packet that is welcome includes guidelines on the best way to make use of the card. If for example the card will not show up after 10 times, contact the Key2Benefits customer care line at 866-295-2955.

Q: just how do i stimulate my card?your packet that is welcome from will retain the debit card, guidelines and a telephone number to call to trigger the card.

Q: how do you set a PIN up for my card?You’re going to be prompted setting your PIN once you call to stimulate your card. You are able to improve your PIN by calling the Key2Benefits Customer help line at 866-295-2955 you can also take action on this is certainly key2Benefits internet site.

Q: What will the envelope seem like that may include my debit card? Exactly what can I do if i really do perhaps not get my debit card? For safety, your card will are offered in a white, envelope with both a jobs safety Department and KeyBank Card Member Services/Sioux Falls SD return target.

Q: Where is my debit card/We haven’t received my debit card?It could simply take business that is 7-10 through the time you asked for the card to your time you will get it when you look at the mail. You should do the following if you have not received your card within 7-10 days after applying for unemployment benefits:

  • phone the ESD Claims Center at 800-318-6022 (Monday – Friday from 8 a.m. – 4 p.m. except vacations) to be sure we now have your address that is correct on.
  • Then you should immediately contact the Key2Benefits Customer Support line at 866-295-2955 to let them know you need to request a replacement card if the address on file is correct

Q: What takes place to my debit card in case it is mailed towards the wrong address?The card will be came back to the KeyBank debit card center. You need to contact the ESD claims center at 800-318-6022 (Monday – Friday from 8 a.m. – 4 p.m. except holiday breaks) or use the internet to your eServices account to improve your target therefore the card will achieve your brand new address.

It could take as much as 3 company days for this information to upgrade with KeyBank. Then you’re able to contact the Key2Benefits customer care line at 866-295-2955 to request a new card be mailed for you. An upgraded card shall be granted to you personally. Please consider because of mailing time normally it takes as much as 7-10 times.

Q: Will the postoffice forward my debit card if we move and then leave a forwarding address?No. The card will be gone back to the KeyBank Debit Card center. You must first contact the ESD claims center at 800-318-6022 or go surfing to your eServices account to improve your target. You need certainly to contact the Key2Benefits customer care line at 866-295-2955 and provide them your updated target. Please bear in mind because of mailing time normally it takes around 7-10 times to get a debit card that is new.

Q: What do I need to do if I am spelled incorrect on my debit card?Call the ESD claims center at 800-318-6022 to upgrade the spelling of the title. You are able to continue steadily to make use of your present debit card before you have the one that is new the corrected title into the mail. When you are getting the new card and stimulate it, the old card will likely then immediately be disabled.

Q: the length of time does my debit card remain legitimate? Just how long do I need to keep my card?Your KeyBank prepaid debit card continues to be valid for 36 months (three years). You really need to want to keep your card before the termination date associated with the card has passed – don’t put it away!

Q: What I still use the same debit card or will I get a new debit card each time I file a claim?You will not receive a new card each time you file unless the card has expired if I file another unemployment claim in a year or two – will. Your debit card is legitimate for 36 months (3 years), therefore you should maintain your card in the event you available another unemployment claim within that three window year.